Get In Touch
Contact NWEP
Real answers from people who can actually change something on your account. Ask in English or French — whichever you prefer.
Live chat — fastest
Enter your mobile number and you are straight through to us. No password or email needed, and your whole history is saved against your number.
Prefer email? help@supportiptv.ca
Starting a subscription
Tell us which term you want and we will send the Interac e-Transfer details and your order number.
Plans start at $14.99 CAD. Nothing auto-renews.
Help us fix it faster
If something is not working, these four details usually let us solve it on the first reply instead of the third.
| Include | Why it matters |
|---|---|
| Your order number | Finds your account instantly. It is in your activation email and on your e-Transfer. |
| Device and player | “Fire Stick 4K with TiviMate” tells us far more than “my TV”. Fixes are usually player-specific. |
| Which channel, and when | Problems that appear only during a live game are a different fault from problems that persist all day. |
| Your connection test result | Run the test on our homepage and paste the three numbers. It rules the connection in or out immediately. |
One thing worth knowing: if a stream is breaking up during a live event, message us while it is happening. That is when we can see the source state and move you to a different one. An hour later, there is often nothing left to diagnose.
Before you buy
Pre-sales questions are welcome, and two in particular are worth asking:
- “Do you carry this specific channel?” Ask, and get the answer in writing before you pay. A written pre-purchase confirmation is covered by our refund policy.
- “Can I test it first?” Yes. Ask for a trial rather than buying and hoping — it is the only way to know how the service behaves on your own connection and device.