Support
Live Support
Real people who can actually change something on your account. Ask in English or French, whichever you prefer.
Fastest: live chat
Our live chat is the quickest way to reach us and the channel we use to deliver subscriptions. Enter your mobile number and you are talking to us — no password, no email, and your history is saved.
Start Live ChatPrefer email?
Email works too, it is just slower. Include your order number if you have one. Pre-sales questions are welcome either way — ask before you pay, not after.
help@supportiptv.caTell us these four things
Include these and we can usually fix it on the first reply instead of the third.
| Include | Why it helps |
|---|---|
| Order number | Finds your account straight away. It is in your activation email and on your e-Transfer. |
| Device and player | “Fire Stick 4K with TiviMate” tells us far more than “my TV”. Most fixes are player-specific. |
| Which channel, and when | A fault only during live games is completely different from one that lasts all day. |
| Your measured speed | Run the measurement on our homepage and paste the number. It rules your connection in or out immediately. |
One thing worth knowing: if a stream breaks up during a live game, message us while it is happening. That is when we can see the source and move you to another one. An hour later there is usually nothing left to look at.
Try the guides first
Most of what people ask is already answered here, and reading takes less time than waiting for us.
- Installation guide — setup on every device, plus the buffering checklist in order
- Frequently asked questions — trials, payment, speed, devices
- Refund policy — the window and the conditions
- Cancellation and orders — how to stop, and how orders get matched